Business Phone Systems

The Power of Smart Communication Tools in Retail Stores

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In an era dominated by technology and digital innovation, retailers are constantly seeking ways to enhance the shopping experience and engage customers in meaningful ways. One often overlooked aspect is the strategic use of communication tools within retail stores. These tools play a pivotal role in shaping customer interactions, streamlining operations, and ultimately boosting business …

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How to Survive the Scariest Parts of Your Telecoms Systems

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Halloween — a time for horrors on the big screen and terrors that haunt our dreams. But what if we let you in on a worrisome secret? When it comes to telecoms, there are nightmares that haunt year-round.  Here are some tell-tale signs that your telecoms system is on its last leg: Dropped calls The call isn’t …

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telecommunication technology

Stop Waiting for the World to be Normal. Embrace the Flexible.

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For two years, we’ve been waiting for “normal” to come back. The harsh truth is that it’s not coming back. Some companies are struggling under the weight of “we can wait for it to be normal,” and it’s costing them time, money, and sanity. The “new normal” won’t look like the old 9-to-5 workweeks of …

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How Your IT Infrastructure Creates Loyal Customers

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Today’s buyers are not only business smart; they’re tech savvy. Creating a faithful customer base not only means having a stellar product. It also includes communicating with your audience on their playing field.  Reliable phone communication improves customer service.  No one who calls into a customer service line wants to be put on hold only …

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The Best Conference Room Tech to Have in Your Office: Leveling Up Your Conference Room and Collaboration

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For decades, conference rooms have served multiple purposes. From hosting office birthday parties to holding your company’s most important meetings, conference rooms are those spaces that are catch-alls.  Since the pandemic, however, conference rooms have adjusted to reflect the needs of businesses to keep customers, clients, and employees safe. The rise of hybrid and flexible …

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Unpacking Unified Communications: What It Is and How to Leverage It

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The human species is more connected now than ever before in our history. Digital connectivity means our banking, home management, office, car keys and even biological data are accessed, distributed and stored in an online environment. For companies, this means that our desks aren’t traditional desks; workers are no longer confined to an office space …

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Planning the future with ATS

Future-proofing in a changing world

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The telecom industry has gone through considerable changes over the past few years. The introduction of Voice-over-IP (VoIP) has brought about the integration of voice, video, text, mail, and fax. Features once considered an expensive add-on now come as standard. Keeping up-to-date or future-proofing is a challenge with a probability of costly mistakes. As seen …

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Communications

A New Era and a New Way to Communicate

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The backbone of ATS is using the latest technology to provide clear, concise, and effective communication for your company. Over the years, we’ve prided ourselves on being available to our customers — no matter the need. But we’ve also recognized that sometimes an email, phone call, or text message doesn’t adequately convey the services you …

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