Computer Telephone Integration (CTI):
 CTI enables you to add integrated functionality to your phone system by simply linking it to your customer PC application.The integration can be as simple as connecting a single line extension from your phone system to your PC. The phone system will then be able to pass Caller ID to the PC, enabling your customer application to open the calling customers’ information. Enhanced CTI from Samsung: OfficeServ Operator  Operator is a PC-based Auto Attendant Console solution. This Windows-based application will help your business manage high-volume call traffic professionally and smoothly. OfficeServ Call  Call is a simple-to-use and cost-effective call management application for call logging, contacts, scheduling, and digital telephone programming. OfficeServ Data  The OfficeServ DataView application provides comprehensive information and statistics, giving call centers increased functionality and greater efficiency. OfficeServ Softphone  OfficeServ Softphone is a Voice over IP (VoIP) application that enables OfficeServ 7000 Series system users to communicate with the switch over the LAN or WAN from their PC. |
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